Política de reembolso

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, contact us at support@karimpanzetta.com. Once your return has been accepted, we will provide you with the necessary instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Return Shipping Costs

For returns from Germany and other countries within the European Union, we cover the return shipping costs. Once your return has been accepted, we will provide you with a return shipping label and the necessary instructions.

For returns from countries outside the European Union, the customer is responsible for the return shipping costs. You will receive the relevant return instructions once your return has been accepted.

For any questions regarding returns, contact us at support@karimpanzetta.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom-made or personalized products, personal care products, hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns regarding a specific item.

Gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal

If goods are shipped to the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.

As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at support@karimpanzetta.com.